Internet Support

This service includes Internet collaboration and phone consultation and is designed for those customers who require immediate support and are familiar with Internet capabilities and applies to all software listed in the agreement. Incidents are calculated on a login basis. Subscribers receive a login and password that allows access to an Internet form for submitting questions. Customers submit tech support questions via e-mail. All e-mail questions will be answered via e-mail. This service requires Windows 95, Windows NT, Windows 98 or Windows 2000 and a minimum 56k connection to the Internet. A nominal set up fee is required with this plan.

Collaborative Internet Support Pricing

Number of Incidents	Price	Price Per Incidents
5	$ 250	$50
10	$ 425	$45
20	$ 800	$42.50
40	$1500	$37.50

E-mail Pricing

Number of Incidents	Price	Price Per Incidents
1	$ 35	$35
5	$ 162.50	$32.50
10	$ 300	$30
20	$ 550	$27.50
40	$1000	$25

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